Welcome to Spark! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, including the website, mobile app, and related services (collectively referred to as “Services”). By using Spark, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us:
- Account Information: Name, email address, phone number, profile photo, and password when you create an account.
- Booking Information: Details about your bookings, memberships, and packages.
- Payment Information: Payment card details and transaction information when you make purchases.
- Preferences and Feedback: Information you provide through surveys, feedback forms, or support requests.
1.2 Information We Collect Automatically:
- Usage Data: Information about your interactions with our Services, such as pages viewed, time spent, and actions taken.
- Device Information: Details about your device, including IP address, operating system, browser type, and app version.
- Location Information: Approximate or precise location data if you allow location services.
1.3 Information from Third Parties:
We may receive information from third-party services you use to sign in or integrate with Spark, such as social media platforms.
2. How We Use Your Information
We use your information to:
- Provide and improve our Services.
- Facilitate bookings, memberships, and package management.
- Process payments and issue refunds.
- Communicate with you about your account, bookings, and updates.
- Personalize your experience and recommend relevant content or categories.
- Monitor and analyze usage trends for service improvements.
- Ensure security and prevent fraudulent or unauthorized activity.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted third parties that assist us in providing our Services, such as payment processors, cloud hosting, and analytics tools.
- Hosts and Partners: Hosts of experiences you book may receive information relevant to your bookings.
- Legal Compliance: Authorities if required to comply with legal obligations or enforce our Terms of Service.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.
4. Your Choices and Rights
- Account Access and Updates: You can view and update your account information through the app or website.
- Marketing Preferences: Opt-out of promotional emails by following the unsubscribe instructions in our communications.
- Data Requests: Request access to, correction of, or deletion of your personal information by contacting us.
- Location Data: Control location data collection via your device settings.
5. Security of Your Information
We use industry-standard measures to protect your data. However, no method of transmission or storage is completely secure. You share your information at your own risk.
6. Retention of Your Information
We retain your personal information as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
7. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect information from children. If we become aware of such data, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted with the updated “Effective Date” at the top. Continued use of our Services after updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: apes@apessmartsolutions.com
Phone: +201066676249
Thank you for trusting Spark. We are committed to protecting your privacy and ensuring a secure experience.